Certified Quality Business Analyst

This Certification Program is designed for individuals having responsibilities in the following areas:

Identification of Problem Areas/Business Opportunity
Enterprise Analysis Requirements Planning & Management
Requirements Elicitation
Requirements Analysis & Documentation
Requirements Communication and Assessment & Validation of Solution Options.

The knowledge areas contained in the curriculum is a combination of the knowledge areas in the Business Analysis Body of Knowledge (BABOK) of the International Institute of Business Analysis (IIBA) and knowledge areas in the Certified Quality Process Analyst (CQPA) of the American Society for Quality (ASQ).

Level I (CqBA)

A Certified Quality Business Analyst – Level I (CqBA) is an individual who has the necessary competencies in the areas of business need identification, quality process determination, systems thinking, and solutions assessments. A CqBA is a professional who is able to do the following:

Recognizes the responsibilities of a business analyst in business operations and in projects;
Put into practice the necessary and appropriate principles/techniques in business analysis, process analysis, and quality management based on internationally accepted bodies of knowledge; and
Applies standard requirements documentation in business/systems analysis, process analysis, project management, and verification/validation.

Level II (CQBA)

A Certified Quality Business Analyst – Level II (CQBA) is an individual who has the skills and knowledge of applying business analysis that has a significant impact towards business process improvements of organizations. This professional has achieved a proven track record of assessing, defining, measuring, and improving business processes.

Level III (CQBA, Fellow)

A CQBA, Fellow is an individual who has applied in his line of work appropriate knowledge and skills, including, but not limited to the areas of Business Analysis Body of Knowledge (BABOK), and knowledge areas in the Certified Quality Process Analyst (CQPA) of the American Society for Quality (ASQ). This professional has a level of expertise in mentoring, coaching, and providing objective insights towards achieving the strategic goals of an organization.

The Level III certification is intended for those who lead, manages people, and champions business process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.

Organizations need not only produce high-quality value but also highly talented people. This certification program is designed to develop the primary knowledge and skills towards growing top-performing individuals from within. This program is catered not only to Human Resource professionals but for all individuals who foster the role of training and managing the learning of employees in all areas—from operations, support service up to leadership ranks.

Certified Software Quality Professional

Level I (CSQP): Competence Assessed
Level II (CSQP): Principles Applied in a Project

Certified Software Quality Professional Level III (CSQP) – Fellow

A CSQP-Fellow is an individual who knows both the knowledge areas of the Certified Software Quality Engineer and the knowledge areas in the Certified Manager of Quality/Organizational Excellence (CMQ/OE) of the American Society for Quality. This person has a level of expertise in mentoring, coaching, providing objective insights about things that have an impact on business decisions as applied in the software industry.

Certified Business Process Specialist

The Certified Business Process Specialist performs process analysis, design, and documentation. Works as a liaison among stakeholders in order to elicit, analyze, communicate, and validate process requirements. It is developed in line with the quest to achieve standardized competency levels of the Business Process Specialist.

This Certification Program is designed for individuals having responsibilities in the following areas: Identification of Problem Areas/Business Opportunity, Process Analysis, Process Design, Process Documentation, Process Requirements Elicitation, Process Requirements Analysis, Process Requirements Communication.

Certified Enterprise Quality Professional

This certification program is designed to cater the strategic role of Quality Management with the objective of stakeholder satisfaction, process optimization and even raising the bar towards innovation. Upon completion of this program, an individual shall obtain a holistic understanding of quality-centric frameworks and build a custom-fit roadmap that will synergize to the organization’s strategic goals.

Certified Lean Change Agent for Manufacturing

This 5-Training Day Certification Program is designed to cater to the strategic role of executing process improvement through Lean. The thinking concentrates on the identification of operations, service and information wastes that lurk within the business processes and from there, execute techniques to remove, reduce or re-engineer the current process state. Lean’s philosophy is to achieve the most efficient process, balanced and smooth flow, without compromising the voice of the customer. Upon completion of this program, an individual shall obtain a tailor-fit understanding as to how Toyota’s mechanism can be applied to other verticals of manufacturing such as Semiconductors, Food, Consumables, Electronics, Clothing, Publishing, Fuel, Pharmaceutical and more. Examples of applicable techniques are: Identification of Time traps, Calculation of Inventory Turns, Systems for Warehousing and Maintenance, Optimizing calculation for Ordering & Service Agreements with Procurement, 5S Management, & Calibration of Machines and equipment. The knowledge areas in the curriculum are aligned with industry known body of knowledge in Lean and Engineering principles. The techniques are in reference also with Lean Six Sigma Tool Book and American Society for Quality.

Certified Lean Change Agent for Service

This 5-Training Day Certification Program is designed to cater to the strategic role of executing process improvement through Lean & mapping the Body of Knowledge towards the needs of Service Areas such as IT-enabled sectors, Telecommunication, Business Process Outsourcing, Banking & Finance, Government, Back-Office Processing, and more. The thinking concentrates on the value given by the specific service type and walks through the stream as to how the service was fulfilled. From there, Lean’s concepts will be mapped as to how to address service-centric wastes such as the classic case of multiple hierarchical approvals, inconsistency compliance to Work Processes, work routing and balancing issues, task mismanagement resulting to unnecessary overtime, time traps within processes and several diverse reasons of rework and delay. Upon completion of this program, an individual shall obtain a tailor-fit understanding as to how Toyota’s mechanism can be applied to Service. Techniques have been customized already on the Service Set-Up. Examples are customized approach towards identification of time traps in the service stream, Poka-Yoke approach towards the security of information and quality assurance, visual controls in cascading of Service Level Agreements and Work Guides, Adaptation of Rapid Set-Up, Auditing for Lean & Agile Approach for process improvements. The knowledge areas in the curriculum are aligned with industry known body of knowledge in Lean and Service principles. The techniques are in reference also with Lean Six Sigma Tool Book and American Society for Quality.

Certified Six Sigma Green Belt

This 10-Training Day Certification Program is designed to develop the Green Belt role of leading a Six Sigma project. Such leadership shall encompass mastery of Six Sigma roadmap (Define-Measure-Analyze-Improve-Control), adeptness in arriving at the core reason of the problem and ability to mobilize people for change and sustenance. Upon completion of this program, an individual shall demonstrate proficiency with the core analytical tools and the rationality of the Six Sigma Problem Solving approach and use them for positive financial impact and customer benefits. The training days are staggered to allow the individual to set the pace of their identified project with the training. It is learning by doing that they will be able to appreciate the value of Six Sigma thinking thus builds the desire to learn quantitative analysis. The knowledge areas in the curriculum are aligned with industry known body of knowledge in Six Sigma and other areas such as Lean, Balanced Scorecard and Innovative Thinking Techniques. The content was also built on the foundation of American Society for Quality and Quality Council of Indiana.

Certified Six Sigma Black Belt

This 20-Training Day Certification Program is designed to develop the Black Belt role of handling of multiple Six Sigma projects, program governance and organizational assessment towards Six Sigma maturity. The Black Belt acts as a mentor of the Green Belts which merits the intensiveness of the Black Belt’s curriculum in analytics and knowledge on other Enterprise Quality models such as Design for Six Sigma, Lean and TRIZ. Upon completion of this program, an individual shall be able to demonstrate the skills in implementation of principles, science, practices, and techniques of Six Sigma for maximum cost reduction and profit improvement. Black Belts may be utilized for several simultaneous Six Sigma projects or may operate as internal consultants, working with a number of teams at once. They may also be utilized as instructors for problem-solving and analytic classes. The training days are staggered to allow the individual to set the pace of their identified projects with the training.

Other Learning Materials:

Essentials of Enterprise Architecture and EA Frameworks defines the current capabilities of an organization. Without Enterprise Architecture, an organization employs change in a trial-and-error mode.

Modeling, Documenting, and Managing Requirements provides practical skills necessary to document, model, analyze and manage various levels of requirements. Participants will have a better understanding on how to document the rationale (“why’s) behind any change efforts and represent “what needs to be solved”, “who” needs to be satisfied, “what solutions” would solve a problem, and “how” to communicate better with stakeholders.

Visualizing Architectures and Requirements covers how to use an enterprise architecture modeling language, ArchiMate®. This course shall enable a participant to use appropriate models within TOGAF® ADM. The discussions of the topics of this course are incorporated within TOGAF® 9.2 from conceptual to practical applications.

Defining Business Architecture discusses the critical components in establishing business architecture. It focuses on business-oriented views and perspectives of the enterprise.