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Contact Number:+632 551-2541
Email Address: info@digileaf.com
Business Address [Head Office]: 110 Rada Street, Legaspi Village, Makati City 1229 Philippines

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Modular Courses

GQ-001 Quality System Principles and Auditing (Internal Quality Auditor’s Training)

This course provides an introduction towards understanding Quality and linking it towards principles placed by different management system standards. This intends to integrate the objectives of such models that will aid in determining priority for the organization. This course will further detail the process-based approach of ISO towards Quality Management System. It runs through the Plan-Do-Check-Act Cycle of ISO 9001:2008 standard beginning from management responsibility towards quality, assurance of resources, service provisions and quantifying performance. It will provide the train of thought beginning at establishing a customer-focused process meeting both the voices of the stakeholders and the business. This course will also provide the individuals the skills for Quality Auditing commencing from building of Quality Audit Plan until Closure of Corrective Action made.

Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 2 Register

 

GQ-002 Strategy Focused Organization Thru Balanced Scorecard

This course is linked towards Quality Management System’s requirement on Management Responsibility which emphasizes realization of strategic objectives from the decision makers down to the delivery and shared service centres. This course is linked towards Kaplan & Norton’s mechanism of BALANCED SCORECARD-asserting that organizational goals are achieved by creating strategies both on financial aspects and its drivers: Business Development, Customer Concern, Process Capability and Employee Development. This will provide knowledge towards linkage of Operations Excellence Models towards the critical needs of the organization and how it can be translated to measurable goals.

Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-003 Team Based Problem Solving Thru Quality Circles
This course provides the fundamental learning towards the framework for Continual Improvement. Following the Plan-Do-Check-Act Cycle, this will cover the roadmap of the 8 Quality Circle Story that will guide the individuals towards the step-by-step approach of Problem Solving. This serves as the springboard in formulating Corrective & Preventive Action and, causal analysis vital to meet customer requirements. This course is ideal for organizations and individuals who are starting their deployment for continuous improvement projects.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 2 Register

 

GQ-004  Customer Satisfaction Index: Gauging the Voice of the Customer
 The course intends to capture Customer Requirements and translate it to a measurable metric that will provide baseline towards continuous improvement. This encompasses customer requirements which are explicitly stated and those which are based on perception. This course shall provide techniques in gathering customer requirements and how to manage analysis for customer perception generated data often gathered through survey. It will run through creation of effective survey tool and proper graphical and descriptive analysis of the results.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-005  Understanding Fusions of Enterprise Quality Models
The course shall commence with knowing the value of quality management system standards and synergize it with optimization methodologies— PDCA-Kaizen Projects, Business Process Re-engineering, Six Sigma, Lean, Lean Sigma, DFSS, TRIZ and Balanced Scorecard. The course intends to provide a hawk’s eye view of these frameworks to equip the professional with the right knowledge of assessing the quality maturity of an organization and be able to design an appropriate quality program for governance. This course aims to build professionals the Championship role of diagnosing the right Quality Pathway that will affect largely the organization’s commitment to customer satisfaction and further be translated to the bottom line.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-006  Building an Effective Metrics System
Garbage IN Garbage OUT; a metrics system that is designed improperly will be meaningless to provide signal against capability of achieving customer requirements. Thus, this course is focused on providing framework in building reliable metrics that will be reflective of how you meet the needs of the customer and controlling your process performance. This course will go through formulation of metrics, diagnosing current metrics reporting scheme, calculating right sample size and designing a data collection plan. Moreover, this course will also walk you through the right ways of calculating for commonly used metrics on: Delivery Performance & Timeliness, Accuracy, Quality Yields, Rate of Production, Manpower Utilization, Non-compliance and Complaint Incidences and Cost of Poor Quality (CoPQ).
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-007  Statistical Process Control: Detecting Process Variation and Capability
Fulfilling customer requirements is more than taking the average and compare with the target. Oftentimes, this result towards false alarm improvements—taking actions to situations which are influenced only by few incidences pulling the behaviour up or down, thus they are called outliers. This course shall provide the foundation towards understanding process trending and knowing when or when not to react based on the movement of the process. It will also run through basic analysis of looking into out-of-control points, process shifts, trends, cyclicality or even detecting measurement errors in the process. This is vital towards metrics segmentation such as Productivity or Timeliness Trend, looking into Quality per day or per staff, & counts of complaint incidences. Also, this course will provide the proper way towards calculating how the process is capable against the customer needs. These include calculating capability ratios, yields and also, walk through the individuals on the rationality of sigma level. As part of the synthesis, this course will further link process variation against capability. What if the average is within the target but there are lots of outliers, can we still say that we are capable? Which one should I address first, consistency of behaviour or meeting the target? This course will take you through this.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 3 Register

 

GQ-008  Root Cause Analysis and Risk Management Techniques
The missing link between a problem symptom and the solution is the mere questioning of WHY. This course provides the thought process that solving a problem is not tantamount to putting a bandage now and be at mercy that it will not recur. This course puts emphasis towards that missing link: Root Cause Analysis. This will provide ways of understanding how to identify right process-centric root causes, separating them from grievances and administering teams to provide relevant and unbiased insights towards the source of the problem. Moreover, the course will also cater to cases where there is minimal to no room for failure. In such case, risk management is proper to identify potential failure mode just before the process has started. Thus this course will equip the individuals the foundation as to how to react before the problem begins and when it begins.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-009 Graphical Toolbox for Data Interpretation and Analysis
Have you ever fell into the pit of graphing several trends in one chart that resulted to a glary analysis or, been presented with multiple bar graphs that only conveys one thing? These and more are the common signals of being in the Graphical Limbo—being at lost towards what graphical tool to use to effectively aid in data interpretation and how to suitably use them most especially in factor comparisons (e.g. Productivity per Shift, Quality Yield per Staff, Timeliness per Work Difficulty). This course shall walk through the mechanics of commonly used Graphical Tools and how they should be suitably used respective of data sets. It will also discuss the don’ts of graphical tools resulting towards poor data presentation and reporting.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-010 I THINK: Guide to Innovative Thinking
Where Problem Analysis ends, thinking OUT-OF-THE-BOX begins. This course intends to bring the individual beyond the rigors of statistical analysis and place focus on Creative Ideation vital for Solution Formulation. Innovative thinking course includes techniques that will condition the mind to combine imagination and engineering -translation of a conceptual idea or pattern of thought into a workable solution towards a constraint.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-011 Change Management for Sustaining Success
This course is designed to provide improvement and standardization methodologies that will control change brought up by elimination of process wastes, reduction of issues, re-engineering or other forms of continuous improvement. This course will touch on documentation strategies, metrics establishment and soft-skill techniques that will manage stakeholders and inputs in evolving AS-IS process to the next phase of process performance. This course is vital in the coverage of Improve and Control Phase of Six Sigma and also, the culminating point towards deployment of process standardization projects.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

GQ-012 Measuring Financial Gains for Continuous Improvement
For every continuous improvement project comes the question of how is it reflected to the Bottom Line? How does it answer the Voice of the Business? This course shall pave way on the needs of the stakeholders to quantify success of continuous improvement projects into monetary language. This course shall cover the Financial Audit Process for Savings Declaration of Projects and the Measuring Techniques to quantify improvement value. This is suitable for organization who run Kaizen, Reengineering, Automation, Lean or Six Sigma who are at the lookout of finding a structure towards understanding projects’ financial returns.
Pre-requisite Duration (in Days) Training Schedule Course Outline Register
None 1 Register

 

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